BGMgirl aims to provide safer and faster shipping options.
The time frame for order delivery is divided into two parts: processing time and shipping time.
Total Delivery Time = Processing Time + Shipping Time
1) Processing time: The processing time will need 3-7 working days. Other custom wigs will be shipped with 20-30 working days. (Processing time is NOT included in the shipping time)
2) Shipping Time:
3-5 Working Days
4-7 Working Days
4-8 Working Days
Other Countries in EUR
4-8 Working Days
Other Remote Countries
5-10 Working Days
( The above logistics time is for reference only, the specific transportation time shall be subject to the logistics company.)
1) Working Time: We arrange shipments from Monday to Saturday, excluding Sundays and Holidays.
2) Shipping Fee: Free international shipping (excluding Remote Areas) for all wigs. Remote areas require an extra shipping fee.
3) Address: Express Shipping is not available for P.O. Boxes and Military Addresses (APO/FPO). Ensure accurate and complete address to avoid processing delays. If you have previously encountered a lost or stolen package, we recommend that you send the package to your WORK address to ensure that you receive your package safely.
4) Tracking orders: You'll receive a shipment confirmation email with details and tracking number when your order is ready to be shipped.
5)Sign for Delivery: We strongly recommend signing for delivery. We ship to the correct address you left for your order, but we won't be responsible for the loss caused by your authorization to leave the parcel in front of the door, courtyard and any other places.
6)Multiple Items: Orders including more than one item may be shipped out separately and arrive on different days. If your orders are shipped separately, we will inform you by email.
7)Address Change: Customers are responsible for entering correct billing and shipping information. Address or order change requests may be considered but not guaranteed. Changing the address after shipment may incur extra fees paid by the buyer.
8)Precautions: Delivery delays due to force majeure, weather, carrier operations, incomplete addresses, customs delays, or lost/stolen items are beyond our control. We appreciate your understanding.
9)Attention: although we try to ship your hair to you as fast as possible, please don’t order hair less than 48 hours before you need it! It's always better to give yourself at least a 2 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.
If you have additional questions, please contact customer service:
Customer Support: CoCo
Phone: +86 16696806669
Thank you for choosing BGMgirl Hair!
Your satisfaction is always our goal and pursuit! If you have any issues or are not satisfied with your purchase, please Contact Us directly, and we will offer you solutions according to your case.
1. Online purchases (gifts excluded) made through BGMgirl are valid for exchange and return within 30 days from the date you've received all your item(s).
2. Item(s) must be no lace cut, unaltered, unworn, unwashed, undamaged and in original packaging.
3. Before shipping back, please email us first for the shipping address. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. We have all the rights to refuse the package if you send it back without our permission.
Custom-made orders can't be exchanged and returned except for our mistakes.
1. Quality Problem---- If you receive any wrong wig or damaged wigs which are confirmed by warehouse, BGMgirl will afford this return shipping fee
2. Non Quality Problem--- Due to the customer's subjective decision to return the item, BGMgirl will not bear the shipping costs.
1. When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.
2. If you receive a damaged/defective item, please contact BGMgirl Customer Service within 24 hours of receipt.
Step1: Contact servicebgmgirl.com confirm your wig(s) status, please send some pics about your wig(s) and tell us the return reason, customer service will confirm your wig(s) if in original status.
Step2: Once your shipment complies with our return policy, customer service will send you a return address. Please do NOT send your return to the sender's address on your original package. This is not the return address and will affect the processing of your return. You should only send it to the address we provide.
Step3: Pack your return item(s) securely, in the original package if possible. Once you return, pls send return shipping receipt and return tracking number to firstname.lastname@example.org
Step4: Our Service Team will follow up with your return item(s), once it is delivered we will continue refund or exchange.
1. Refunds will be issued only after a return-eligible item, has been received at our warehouse and has passed our quality check.
2. Refunds will be processed within 1-3 business days after we receive your return package. The refund will be issued to the original payment method.
NOTE: If you have any issues with your return, please contact Customer Support within 90 days after your purchase date.
Q: When will you send out the order ?
A: Usually Standard processing time takes 24 hours. We do not process orders on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.
Q: How do I change address?
A: Any address or order change request will be considered but not be guaranteed. Please note that we can help you modify your order BEFORE shipment.Once your package shipped, we will not be able to change anything.
Q：Can I cancel the order?
A: You can contact our Customer Service for assistance. Please note that we can help you cancel order BEFORE shipment. After shipment, if you want to cancel the order ,you can return it for full refund after you receive the package. For more information on how to return, please click on the return policy.
Q: How long will the order take to arrive?
A: Generally, it will take 3-5 working days to deliver. We kindly suggest you to check our Shipping Policy, or contact our customer service before purchasing.
Q: Why does it shows my package delivered but it hasn't?
A: Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card. If you still cannot find your package, please contact our Customer Service.
Q: Do you offer a wholesale discount for bulk order?
A: Yes, we do. Please contact our customer service to enjoy a higher discount.
Q: How do I place an order?
A: Step 1. Search or find the product you like according to the category page;
Step 2. Select the product specifications and click on "Buy Now" or "Add To Cart ;
Step 3. Fill in the address information and select the shipping method and payment method, and then click the "Place Order" button.
Step 4. Fill in an available code to get extra discount.
Step 5. Go to the payment platform to complete the payment.
Q: Does the hair have a bad smell?
A: Promise no corn-chip chemical smell. Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do cowash the hair in production process, so it may have a little shampoo smell.Or it is the smell from the factory, but not the smell of chemicals. For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which is healthy and high-quality and can be used for a long time. So please don`t worry about that, we will try to minimize fragrance as well.
Q: Can this hair be Iron-flat & Curled & Dyed?
A: Our virgin human hair can be dyed and iron-flat, iron flat, Pl don’t exceed 150ºC, or the hair will be destroyed. Also the hair will come back to its natural wavy after you wash it or iron-flat. More questions, pls contact us freely.
Q: How to Measure Hair Length?
A: You can use a wig head to measure the wig length. If you do not have a wig head, you can simply place the unit on a flat table to measure the hair length.
1.Place the wig on a wig head or lay it flat on the table. If you have a curly or wavy wig, straighten the hair gently as much as possible.
2. Use a soft measuring tape to measure the longest hair strand on the unit. Make sure you measure it from the crown of the hair till the end of the hair strand.
Q:How do I pay for an order?
A: To pay for your order on www.bgmgirl.com, follow the steps below:
1) Select the order and click the "Buy Now" or “Add To Cart” button
2) Choose payment method on the checkout page
Q: What types of payment do you accept?
A: We accept the following payment methods:
Paypal, Afterpay, Klarna, Apple Pay, Credit Cards: Visa Card, Discover Card, Master Card, American Express, Japan Credit Bureau,Diners Clubs.