BGMgirl Hair Top Wear Go Glueless Wigs 100% Virgin Human Hair With Affordable Price. Focus on the girl's beauty--Black Girl Magic✨

How Can We Help You

Before You Buy Orders & Payment Shipping Warranty & Return Policy Forget Password User Manual

1. Before You Buy

Is BGMgirl HAIR 100% Human Hair?

Yes. All BGMgirl Hair products are made from 100% virgin human hair. This includes our best-selling Wear Go Wigs, 3-in-1 half wigs, 9x6 / 6x4 / 13x4 lace wigs, 360 Wear Go Wigs,colored wigs, bundles, extensions, lace closures, and frontals — Most styles and colors are available across our collections.

How Long Do BGMgirl HAIR Wigs Last?

BGMgirl HAIR offers 100% human hair products. We provide the highest grade of hair on the market, and with proper care, the wig will last well over 1 year.

Does BGMgirl HAIR Shed A Lot?

BGMgirl HAIR has gone through the test of National Hair Products and Hair Care Products Quality Supervision and Inspection Center and has been proven to be 100% Virgin Human Hair without chemicals, soft and smooth, bouncy, with no shedding, and can be dyed and bleached.

Can They Be Straightened or Curled?

Yes! BGMgirl Hair is made from 100% virgin human hair and can be styled just like your natural hair. You can safely use a flat iron, curling wand, or other tools. To maintain hair quality, we recommend:

(1)Use heat tools at temperatures below 150°C–180°C / 302°F–356°F

(2)Avoid frequent high-heat styling to prevent dryness and extend the wig’s lifespan

Can I Dye Color The Hair?

Yes, BGMgirl Hair can be dyed or colored. Since it's made from 100% virgin human hair, it can handle color treatments just like natural hair.

Note:It’s generally easier to dye the hair darker than to lighten it. For best results, we recommend:

(1)Letting a professional hairstylist handle the coloring

(2)If coloring at home, use high-quality dye and always test on a smallsection first

(3)Avoid harsh bleaching, especially for colored or textured wigs

Proper coloring techniques will help maintain the hair's softness, shine, and longevity.

How Do I Wash My Hair?

The first step to washing your item is to make sure it is detangled. Use a wide tooth comb to remove any knots your item may have. Next, you want to pour a cap full of item shampoo into a large bowl filled with water. Gently swirl your item in the solution and let it sit in the bowl for 10 minutes. After the 10 minutes have passed, rinse your item until the water runs clear. Wrap your item in a towel and gently pat dry until all excess water is gone. Finish with a leave-in conditioner, focusing most of the product towards the ends as this is where the hair gets the most tangles. Let it air dry.

2. Orders & Payment

What Types Of Payment Do You Accept?

We accept the following payment methods: credit cards, Klarna, Afterpay, Visa, MasterCard, PayPal,Apple-pay, Google-pay and American Express. You can pay for your order online. please note that the cardholder must have access to online banking.

Why Did My Payment Fail?

Payment failure may be due to one or more of the following reasons:

(1)Incorrect CVV/security code

(2)Insufficient funds on the card

(3)Cardholder’s bank declined the transaction

(4)Card not enabled for online or international payments

(5)Temporary hold or block on the payment by the payment provider or bank Please double-check your card details or contact your bank/payment provider for assistance.

How Can I Cancel My Order?

If you wish to cancel your order, please contact our customer service team, and they will assist you with the cancellation process.

Service Email: service@bgmgirl.com

How Do I Place An Order?

Step 1: Browse or search for the product you like on the category page.

Step 2: Select the product specifications, then click "Buy Now" or "Add To Cart".

Step 3: Enter your shipping address, choose your shipping and payment methods, then click "Place Order".

3. Shipping

How Long Does It Take To Receive My Item?

Typically, it takes 5-8 business days for delivery. However, the exact timeframe depends on the shipping carrier’s handling and schedule.

What Are Your Main Shipping Methods?

We use buyer-friendly shipping methods. Final delivery will be handled by FedEx / DPD / DHL / GOFO / USPS. If you’re unable to track your shipment during international transit, please feel free to contact us — we’ll be happy to assist you

Why Can’t I Track My Order?

1. Please contact customer service to confirm the tracking number & shipping information. You can contact us through our live chat or message us by email: service@bgmgirl.com

2. You may also contact the shipping carrier to confirm if the order was shipped. Sometimes the carrier can take 1-2 days to update shipping information on their website.

4. What Is Your Return and Exchange Policy?

Return & Exchange Policy

You may request a return or exchange within 30 days of receiving your order. Please note the following:

1. Items must be unused, no lace cut or tinted, no washing, in their original condition and packaging.

2. Promotional gifts must also be returned.

3. Customized, personalized items and clearance items cannot be returned.

How Do IReturn An Item?

Step 1: Request a Return

Email us at service@bgmgirl.com with your order number and photos of the item you wish to return.

Step 2: Get Return Instructions

Our team will contact you with return instructions and the correct return shipping address.

Step 3: Ship Your Return

Use the original packaging or a padded box to prevent damage.

Keep proof of postage — we are only responsible for parcels once received. Items lost in transit will not be refunded.

Step 4: Inspection

All returns will be examined upon receipt. If the item shows signs of use or damage, a full refund may not be issued.

Step 5: Refund

Once approved, refunds (including standard shipping, excluding remote fees) will be processed via the original payment method within 1-3working days.

Make sure to notify us of your return tracking number, or include your order number in/on the return package.

If you have any questions, please email E-mail: service@bgmgirl.com first.

When Will I Get My Refund?

A refund will be processed within 24 hours once your returned package is received and inspected.

A refund will be directly issued to your original payment account within several days.

If you have any questions, please email E-mail: service@bgmgirl.com first.

5. Forget Password

What If I Forget My Password?

Go to the log-in page and then click 'Reset Password' we'll send you a temporary password and you can use it to reset your own password.