Contacts

HELP&FAQS

Q:When will you send out the order ?

A:Standard processing time is between 24 hours. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.

Q:How do I change address?

A:Any address or order change request will be considered but not guaranteed. Please note that we can help you modify your order BEFORE shipment.Once your package shipped, we will not be able to change anything.

Q:Can i cancel the order?

A:If you haven't received the shipping notification, you can cancel this order under "My Orders". Or you can contact our Customer Service for assistance.

Please note that we can help you cancel order BEFORE shipment. After shipment, if you want to cancel the order ,you can return it for full refund after you receive the package. For more information on how to return, please click on the return policy.

Q:What should I do if I did not receive a confirmation email?

A:If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. 

Q:How long will the order take to arrive?

A:Generally, it will take 3-5 working days to deliver.

We kindly suggest you to check our Shipping Policy, or contact our customer service before purchasing.

Q:Why does it shows my package delivered but it hasnt?

A:Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.

If you still cannot find your package, please contact our Customer Service.

Q:Where are your itmes sent from?

A:Products will be sent by our China factory directly.

Q:Do you offer a wholesale discount for bulk order?

A:Yes, we do. Please contact our customer service to enjoy a higher discount.

Q:Can this hair be Iron-flat & Curled & Dyed?

A:Our virgin human hair can be dyed and iron-flat, iron flat, plz don’t exceed 150ºC, or the hair will be destroyed. Also the hair will come back to its natural wavy after you wash it or iron-flat. 

More questions, pls contact us freely.

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